Three kinds of account
| Account | For | What we check | What you sign or send |
|---|---|---|---|
| Research | Universities, research institutes and company R&D teams | Your institution, and a named researcher responsible for the work | A signed end-use declaration with every order |
| Business | Skincare brands, formulators and other businesses | Your company registration | The intended cosmetic use of each ingredient |
| Licensed | Pharmacies, wholesalers, hospitals and clinics | Your licence, checked against the issuing authority's register where one exists | Your licence, and the import permit for the destination |
Not sure which fits? See who we supply.
What every account gets
- One named contact from enquiry to delivery.
- Quotations within one working day, with price, lead time and delivery terms on one page.
- Documents in your organisation's name, in English and Arabic.
- A certificate of analysis with every batch, and batch and expiry on every delivery note.
- Licensed accounts can also see the licensed product list once the licence is verified. How the licensed line works
How we check
We use public registers wherever we can: Companies House for UK companies, the General Pharmaceutical Council's register for UK pharmacies, and the issuing authority's register for other licences. For research accounts we confirm the institution and the responsible researcher, usually through their institutional email and web pages. Research buyer verification, step by step
Research-grade products are for laboratory research only: not for use in people or animals, and not for resale for those uses. That's the declaration every research order carries. Read the declaration
If we can't open an account
We'll tell you, and we won't supply the line in question. We can't open accounts for individuals, and we won't open a research account where we can't confirm a genuine research purpose.
Keeping your account up to date
Tell us when a licence is renewed or changes, when the responsible researcher changes, or when your delivery address moves. We may ask to see a document again when it expires.
Questions about trade accounts
- Do I need an account to get a quote?
No. Anyone buying for an organisation can ask for a quotation. We check the paperwork before we supply.
- Do you offer credit terms to account holders?
Payment is in full before dispatch, unless other terms are agreed in writing.
- Can a reseller open an account?
Licensed wholesalers and distributors can, for the licensed line. For cosmetic ingredients, ask us. Research-grade products go only to research buyers we've verified, and our declaration rules out resale for use in people or animals.
- How do you use the documents I upload?
Only to verify your account and meet our legal obligations, as our privacy notice explains.