The six steps
| Step | What happens | The document you get |
|---|---|---|
| 1. Enquiry | Tell us the product, strength, quantity and destination, and the licence or institution you buy for. By email or the quote form. | |
| 2. Quotation | Price, lead time and Incoterms on one page, within one working day. | Quotation, valid for 14 days |
| 3. Documents | We send a proforma invoice and ask for the paperwork your line needs (below). For exports, we help with the permit or registration the destination requires. | Proforma invoice |
| 4. Payment | In full before dispatch, unless other terms are agreed in writing. | |
| 5. Shipping | Packed for each product's storage temperature, with tracking. | Commercial invoice, packing list, tracking number |
| 6. Delivery | Batch and expiry shown for every line, checked on arrival and signed. | Delivery note |
Every document uses one layout and one numbering system, in English and Arabic, so a shipment can be traced from the first price to the signed delivery note.
What each document is for
- Quotation: price, lead time and Incoterms, valid for 14 days. Prices are subject to stock.
- Proforma invoice: for payment and, for exports, for import permits. It carries the HS code and the country of origin.
- Commercial invoice: for customs, with the HS code, origin and a declaration.
- Packing list: carton by carton, with batch, expiry, storage condition and weights.
- Delivery note: batch and expiry on every line, signed on receipt.
- Certificate of analysis: the manufacturer's, for every batch. Ask for it before you order.
The paperwork each line needs
| Buying | Before we supply, we need |
|---|---|
| Research-grade peptides | Your institution's details, a verified research account and a signed end-use declaration with each order. How verification works · The declaration |
| Cosmetic ingredients | Your company registration and the product's intended cosmetic use |
| Licensed medicines | Your pharmacy, wholesale or hospital licence, and the import permit for the destination |
If you'll be ordering more than once, open a trade account and we'll keep all this on file.
Prices, payment and lead times
- Currency: stated on your quotation.
- Payment: in full before dispatch unless other terms are agreed in writing.
- Duties and taxes: export prices exclude import duties, taxes and registration fees in the destination country unless the quotation says otherwise.
- Lead times: Your quotation gives the lead time for your order.
- Pre-orders: anything not in UK stock can be pre-ordered. Nothing is charged when you pre-order, and we deliver within 14 days of confirming the pre-order.
Shipping, and Incoterms
UK orders travel by courier at each product's labelled storage temperature, with temperature indicators where needed. Exports go by air, and the quotation states the Incoterm: we quote DAP unless you ask for another, which decides where our responsibility ends and who clears customs and pays duty. Incoterms in plain words · How we pack and ship
When the delivery arrives
- Check quantities, batch numbers and packaging against the delivery note.
- Store each product straight away, as shown in the storage column of the packing list.
- Report any shortage or damage within 48 hours of delivery, with photographs.
Temperature-controlled products can't be returned once delivered, unless they're faulty. Claims and returns
Questions buyers ask
- Can I order online?
Not through a checkout. Every order is quoted and confirmed with a proforma invoice, and paid before dispatch.
- What's a proforma invoice?
A preliminary invoice we send before shipping. You use it to arrange payment, and, for exports, to apply for an import permit. The commercial invoice follows with the shipment.
- Can you hold a price?
Quotations are valid for 14 days and subject to stock.
- I'm an individual. Can I order?
No. We supply businesses and institutions only.
All orders are supplied under our terms of supply.